Services

Our Goal

It is our goal to develop a good working relationship with our customers, to identify potential losses and develop creative and cost effective preventative solutions. We provide these services at no additional cost -- adding value to the purchase of your insurance policy. We know there is a lot of competition in the marketplace for your business. We are capable of and committed to providing better service than our competitors. For more information call your local independent insurance agent today and ask about General Casualty.

Risk Improvement Surveys

Loss control is money in your pocket. The goal of a Risk Improvement Survey is to learn more about your business, identify ways to reduce losses and help you operate more efficiently.

If you are insured with General Casualty, one of our loss control representatives will schedule an appointment with you. He or she will conduct a walk-through of your business to identify potential hazards and note the safety measures that are already in place. At the end of the walk-through, the representative will discuss what the survey uncovered.

If safety improvements are needed, you will get reasonable explanations for them. Both parties need to reach a common understanding of the situation and decide what, if anything, will be done to make your operations safer.

Any recommendations that result from a Risk Improvement Survey are listed on a recommendations page and mailed to you with a carbon copy to your insurance agent.

Account Service Work

Account services may include:

• Account service representative - specifically trained in servicing large commercial accounts.
• Loss control management report - a consultant report outlining a three- to five-year plan to develop a complete safety program.
• Training workshops covering loss investigation, coaching truck drivers, back wellness, eight-hour fall protection, OSHA 10-hour construction certification, eight-hour excavation and competent person training.
• Programs that prevent losses and publications on how to develop specific safety procedures.
• Model safety program - A written safety program designed to help customers comply with OSHA regulations.
• Safety presentations
• Award and recognition programs
• 1-800-How Am I Driving program.
• Construction site safety focus, general industry safety focus, fleet safety focus - a series of toolbox safety talks for contractors, general industry and fleets.
• Technical reference and video library - topics range from OSHA standards to national fire codes; more than 100 training videos.
• Various forms that help customers implement safety procedures, OSHA logs, emergency phone number posters, vehicle accident reporting kits, etc.

Hartford Steam Boiler Inspection - Fax on Demand

For the quickest way to schedule an inspection, contact the Hartford Steam Boiler (HSB) Inspection Hotline 24 hours a day:

Telephone:  (800) 333-4677 
Fax: (800) 298-4083 
E-mail: NSCINSP_HOTLINE@hsb.com

The inspection hotline may also be used to ask any questions you have regarding your boiler or pressure vessel equipment. General Casualty has a reinsurance relationship with HSB and this allows our customers to take advantage of their services.

Fax on Demand

Fax on Demand is another service from HSB available to General Casualty customers 24 hours a day. The service allows a customer to dial a phone number, request a document, and receive the document by fax within minutes. Most of the technical topics relate to the maintenance of boilers, pressure vessels, and heating, ventilating and air conditioning systems. By requesting document #100 - Master Index, the customer can quickly review all the available documents.