General Casualty developed the Quality Repair Program (QRP) exclusively for our auto insurance customers. It simplifies the auto repair process and guarantees expert service and repair of your vehicle.
QRP eliminates the need to obtain multiple repair estimates. What often took more than a week can now be handled in as little as 48 hours. Simply contact your agent and select a body shop from the list that is convenient for you. You can use our Body Shop Locator to find a qualified repair shop in your area.
Ensuring Quality Repairs
Shops certified for General Casualty's QRP program have gone through a careful application and selection process and possess the highest standards of quality, workmanship and service. All QRP shops have certified ASE, I-CAR or comparably trained technicians. We continuously audit our QRP shops to ensure the level of service and quality meets our expectations. That means your vehicle repairs are done correctly and to your satisfaction.
Guaranteed Quality Workmanship
We're so confident in the quality of service found at a General Casualty QRP shop that we include a lifetime workmanship guarantee for as long as you own the vehicle. We guarantee that the workmanship of your vehicle's repairs will be of the quality generally accepted in the vehicle repair industry.
We hope you never have an accident. But if you do, General Casualty's Quality Repair Program can get you back on the road - quickly and safely.